FAQ :: Support
What support is provided with EmPulse?
The EmPulse application also incorporates a detailed 24x7 self-help information system, including:
- Help Links - Help links on each page that provide detailed explanations related to page or process you are looking at.
- Knowledgebase - A centralized index of help information.
- FAQs - Frequently Asked Questions.
- Help Guides - PDF Guides are available for you to download and print.
Can I get more help if I need it? How much does it cost?
Clients can reach our customer support team via email or phone. Technical support is available from 8:30 AM - 5:30 PM EST by
email: support@emailpulse.net.
If you are new to email marketing or making the switch from another vendor, our professional services group can build a
training program that is specifically tailored to meet your needs.
What is the turnaround for email support?
Email support is free, but subject to a 24 hour turnaround.
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