EmPulse is an application running through your computer’s browser. Therefore, there may be some settings specific to your environment that may need some tweaking to use the full system functionality.

• pop-up Blocker Warning
• Windows XP Known Issues
• Java Script Not Enabled Warning
• Session/Connection Time-Out Warning

Please note that to use EmPulse, you must have Javascript enabled, pop-upBlockers turned off and be using Internet Explorer.

Recent updates to Microsoft XP Operating System have automatically installed a pop-up blocker of which you may not even be aware.

To check for this setting:

• Go to your “Tools” menu from Internet Explorer
• Check for the pop-up blocker option
• Check or uncheck the option as needed to ensure it is disabled

Additionally, the auto-update has added a new security setting to your machine that may impact your ability to use EmPulse’s “Export” functions.

If you you have attempted to export & the system does not appear to be responding, check the following:

• Click on the “Tools” menu from IE
• Click on the “Security” tab
• Select the “Custom Level” option
• In the category labeled “Downloads”, ensure that the following option is >Enabled: "Automatic prompting for file downloads"

Some functions within the EmPulse system will not operate properly if you have pop-up blockers running on your machine.

Most browsers and add on toolbar providers will allow you to selectively disable the pop-up blocker you use.

To check to see if you have a pop-up blocker installed:

• Open Internet Explorer
• From the menu bar click View > Toolbars >...any additional toolbars (Yahoo, Google, AIM, etc.) will be listed.

A check mark next to the toolbar name indicates that the toolbar is present in your browser. If no c heck mark is next to the toolbar name, click to place a check mark next to the toolbar name. (You can always un-check it later to remove it from the browser view.)

On the following pages are some common pop-up blockers.

If you have any of them installed, please view the following info for details on how to disable them – temporarily.

Google Toolbar

• From Internet Explorer, click on the Google Icon and select 'Options' or click the “Options” button if displayed directly in the toolbar
• In the “Accessories” section uncheck 'pop-up Blocker'
• Click “OK” to save settings

Yahoo Toolbar

• Click on the pop-up Icon
• Uncheck 'Enable Pop-Up Blocker'

MSN

• From Internet Explorer, go to the MSN Toolbar
• Click on the pop-up Icon
• Place cursor over icon & a content box will appear stating: "Pop-up windows are being blocked
• Click to allow all pop-ups

Norton Internet Security

• Double Click on the Norton Icon in the System Tray
• Click 'Ad Blocking'
• Click 'Turn Off'

Javascripting must be enabled for EmPulse applications to run on your machine. If you see a warning on the login screen telling you that your Javascript is not enabled, plesae follow the steps below to change the setting.

• From IE, click on “Internet Options”
• Click “Security” tab
• Select “Custom Settings” button
• Under the “Scripting” header, ensure that the “Active scripting” option is “Enabled”

If you see “Your Session/Connection Has Timed Out” warning, please check the following setting:

• Click on the “Tools” Menu from Internet Explorer
• Click on “Internet Options”
• From the “General” tab, click on “Settings” button under “Temporary Internet Files”
• From the “Settings” tab, be sure that “Every visit to the page” is checked & click “OK” to save.